Privacy Policy

E&P HVAC Refrigeration is a Perth-based HVAC business. We respect your privacy and handle your personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

We only collect information needed to quote, schedule and complete work for you. That typically includes:

• Your name, phone number and email
• Site address and access details
• Job details you submit through the quote form (property type, system size, photos, notes)
• Invoice and payment details

We use your information to:

• Prepare quotes and confirm bookings
• Schedule work and contact you about appointments
• Issue invoices and process payments
• Follow up on workmanship and warranty matters

We don't send marketing without your consent.

We don't sell your information. We only share it with:

• Trusted service providers that help us run the business (e.g. email, scheduling, payment and hosting)
• Equipment manufacturers when raising a warranty claim on your behalf
• Authorities where required by law

Our website may use basic cookies to keep the site working and to understand traffic in aggregate. We don't use cross-site advertising trackers. If we add analytics in future we'll update this page.

We keep job and invoice records for as long as we need to honour warranties and meet our tax and legal obligations (typically 7 years). After that, we delete or de-identify your information.

You can ask us to:

• Access the personal information we hold about you
• Correct anything that's wrong or out of date
• Delete your information (subject to legal record-keeping requirements)

Email support@ephvacrefrigeration.com.au and we'll respond within a reasonable timeframe.

We take reasonable steps to protect your information from misuse, loss and unauthorised access — but no online service is 100% secure. Please use strong passwords and be careful with information you send us by email.

We may update this policy from time to time. The current version always lives at ephvacrefrigeration.com.au/privacy.